We've got answers!
Here are some common questions we often receive from our customers:
1. What types of transport services do you offer?
We offer a wide range of services from school trips to charters. We have included most of our products on the "Services" page. If you can't find anything that fulfills your needs, please get in contact with us and we will make things work for you.
2. How can I book a transport service?
You can easily book our transport services through our website. If you need to ask more questions before booking, you can contact us by filling the contact form or emailing us and our friendly and knowledgeable staff will be happy to assist you with your booking.
3. What is the pricing for your transport services?
Pricing for our transport services varies depending on the type of service, duration, and distance involved. Please contact us for a personalised quote.
4. How can I pay?
You can pay using credit/debit card or bank transfer.
3. Do I have to pay a deposit?
No, no deposit is required at the time of booking.
5. Can you provide transport services for oversized or specialty items?
Yes, we can provide transport services for oversized or specialty items. Please contact us to discuss your specific requirements.
6. Is there a limit on the group size?
No, there are no limits on the group size.
7. What if my group size changes?
If your group size changes, please get in contact with us as soon as possible. We understand that things change from the time of booking to the departure date, however, we cannot guarantee that a larger vehicle will available for that date.
8. Where is the pickup?
We pick up from anywhere. We can also do multiple pickup and drop off locations to make your day way easier. A small surcharge may apply to some locations to cover extra driver time.
9. Can we make stops along the way?
If you wish to add a stop, please let us know at the time o booking. This information is important for us when preparing the quote and schedule.
10. Can we drink on board?
It is illegal to drink on board a commercial vehicle without a liquor license. We can obtain the appropriate license for you but we require a minimum notice period of 25 days. There is a charge of $150 for obtaining this license. If for some reason the license is declined no refund will be given.
11. Can I charge my device onboard?
We are fitting out our vehicles with USB charging points on each row. This is an ongoing to process so please contact us to see if your vehicle has this onboard already.
12. Do you have Wi-Fi?
We are in the process of installing Wi-Fi onboard our vehicles. Please contact us to see if your vehicle is Wi-Fi-ready.
13. Can you help us plan the rest of our day?
Yes of course! We have some great options for you. Just get in contact with us.
14. What about Music?
All vehicles have Bluetooth audio systems. You can either send us a playlist in advance or sync up and play your own music during the journey.
15. What is your cancellation policy?
Our cancellation policy varies depending on the type of service and timing involved. Please refer to our terms and conditions or contact our customer service team for more information.
We hope these FAQs have been helpful. If you have any further questions or concerns, please do not hesitate to contact us.